FAQ
Short answers. Product help lives in the app.
How do I get MiSalvo?
Coming soon on the App Store and Google Play. See Get the app and follow us for launch updates.
Do I need an email or password?
No. MiSalvo is built without email or password sign-in. You unlock with biometrics on your device. Product messages stay in-app (and optional push if you turn them on).
Can MiSalvo staff read my documents?
No. Vault papers are encrypted on your device. We store ciphertext. Staff cannot open your papers.
What if I lose my phone?
Recover with your master phrase, Spare Key, or another signed-in device. Without one of those, Vault cannot be recovered. Keep your phrase somewhere safe offline.
What is a Circle?
Your household on MiSalvo. The bill payer invites Adults and Seniors; parents add their own Juniors. Invitees use seats on the bill payer’s plan — they don’t start a new subscription.
What is a Salvo?
A neat, organised pack you prepare from papers in your Vault, with the right information attached so you look ready (healthcare reimbursement, insurance, tax, disputes, and more). You send or share it. MiSalvo never files or contacts agencies for you.
Where do you post updates?
On our social channels linked from the site. We don’t email product news. In-app messages stay the source of truth once you have the app.
Where do I get product support?
In the app: Account → Help. We don’t run product support by email or SMS.